Customer Support


1. How to register a free account on TaoBase.com?

To register, please follow these steps:

  1. Enter your information
    You'll be asked to enter an email address, and to choose a password. When you click box if you're agreeing that you've accepted the User Agreement and User Privacy Notice. Click sign up.

  2. Review your confirmation
    You'll be directed to a confirmation page we've created for you. Fill as many information as you can and click submit.

  3. Activate your account
    You will receive an activation email. Make sure check your email box including Spam mail as email can be delivered to your spam box. Just click activation link to activate your account.

  4. Register a Business
    If you have a business, add a business in here to help people know more about your business and display your business opportunity. On the top right-hand corner, move the mouse over your name, then click "My Business" in the drop-down menu. Fill as much business information as possible. Answers to most of the questions are provided in drop down menus. All you need do is select one answer.

  5. Register a Project
    If you are an entrepreneur and you have a project, please add your project in here to let people and investors find you. On the top right-hand corner, move the mouse over your name, then click "My Project" in the drop-down menu. Fill as much project information as possible.

2. Can I have multiple accounts on this website?

No. each ID may only register one TaoBase.com account. If we identify that you have more than one account on this website, your account may be permanently blocked.


3. Why should I join Premium membership?

  Premium has much more benefits comparing with regular membership. For details, please visit the “Become Premium” page.
  Non Premium can send and receive 20 messages.


4. How do I become a Premium member?

You have two ways to become Premium:
  Method One: Become a paid Premium member directly with a small monthly Premium membership fee.
  Method Two: Earn Gold coins to redeem free Premium membership.

You only need to earn 20 virtual gold coins to receive 1 month free Premium membership.


5. How do I earn virtual gold coins?

It is very easy to earn gold coin. You can earn gold coins by entering your detail information,invite friends and actively participate the online activities. As a new member, you will receive one month free Premium membership when you sign up and complete the required information! For details,please visit the “Become Premium” page.


6. About paid Premium member subscription

Monthly Premium subscription: Your TaoBase.com monthly Premium subscription will be automatically extended each month, at the then-current non-promotional subscription rate. To change or cancel your subscription at any time, go to “My Premium subscription”. If you cancel your subscription, you may use your membership benefits until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you won't be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period。

Half-year or one-year Premium subscription: You are automatically unsubscribed from Premium membership within the end of the contract period. Half or one year subscription plans consist of an initial period, for which there is a onetime charge, followed by recurring period charges as agreed to by you. For example, if you subscribed a half year Premium subscription, you will be charge only one time. Contract will be terminated 6 months later. Your account will not be automatically charged at the end of the contract period unless you agree to process a renewal payment.


7. How does payment work for a Premium membership?

You can choose to sign up for a Premium Membership by using a credit card, Alipay or Wechat-Pay. If you started your Premium Membership with a free trial, you will not be charged until after your trial ends.


8. Is there a discount for yearly Premium Membership?

Yes, we offer a 40% discount on annual memberships.


9. How do I cancel my Premium Membership?

There is no contract, so you can cancel your Premium Membership at any time. Visit your payment settings to cancel your Premium Membership, and we'll set your plan to expire at the end of your current billing period.


10. What happens when I cancel my Premium Membership?

Your account will revert to a Free Membership where you can still enroll in free classes.


11. Can I get a refund if I cancel my Premium subscription?

Only credit card users receive full refund within three business days after payment of the subscription plan. This policy is valid for Premium users joining for the first time. The refund will show on your credit card record within three to seven days depending on the credit card company.


12. Why does my credit card statement show more charges than the amount I should pay?

The charges on credit card may have a difference due to various bank charges (such as foreign transaction fee, service fee etc. depending on the country you are in) if you live outside the US. These charges are from your credit card bank, not with TaoBase.com.